At Linenly, we aim for your complete satisfaction. If you're not satisfied, we offer a full refund or exchange within 30 days of delivery for unwashed and unused items. Note that we can't accept returns for washed or used items due to hygiene reasons

<h1 style="text-align: center;" id="30-day-returns--exchange-policy">30-Day Returns &amp; Exchange Policy</h1> At Linenly, we aim for your complete satisfaction. If you&apos;re not satisfied, we offer a full refund or exchange within 30 days of delivery for unwashed and unused items. Note that we can&apos;t accept returns for washed or used items due to hygiene reasons. For defective or wrong items, we&apos;ll handle the return or exchange, no matter the condition. Trust our high-quality products; we stand behind them 100%. If you&apos;re not fully satisfied, we&apos;re here to help with returns. To make a return, please click <a href="https://returns.linenly.com.au/">here</a>.

What is your exchange and return policy?

At Linenly, we strive to provide only top-notch products. However, if by some off chance you receive an item that is faulty or not the right size/colour, please don't hesitate to reach out to us at hello@linenly.com.au.

We pride ourselves on producing only the finest quality products. However, in the unlikely event that you receive a product that is faulty or the wrong size or colour, reach out to us at <a href="mailto:hello@linenlyhome.com">hello@linenlyhome.com</a> right away. Provide us with images of the item and order details; we&apos;ll do our best to rectify the issue promptly. If the product is faulty, we&apos;re happy to offer an exchange at no extra cost; we&apos;ll even cover the postage expenses. Alternatively, we can process a full refund via the original payment method used. Remember to report any faults to Linenly within 30 days of receiving your order. Please allow 1-2 weeks for your return to be processed after you have returned your order.

What should I do if I received faulty or incorrect items?

If you are not comfortable using the self-service returns portal, please send us an email at hello@linenlyhome.com with some information and photos of the items you want to return and the reason for the return, if possible. This will help us to bette

<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92R8lyxM8yBk/returns_portal-d26e42f6-36af-4754-ac93-7f00c7843c32.jpg" style="width: 607px;" class="fr-fic fr-dib fr-rounded"> <ul><li id="isPasted" style="text-align: left;">Visit our self-service <a href="https://returns.linenly.com.au/" rel="noopener noreferrer" target="_blank">returns portal</a></li><li style="text-align: left;">Enter your order number and email address to start</li><li style="text-align: left;">Follow the instructions and select the items you want to return</li><li style="text-align: left;">For the return process to go smoothly, kindly provide additional details and photos if possible. This will aid us in facilitating the process with ease.</li><li style="text-align: left;">After approval of your request, you&apos;ll receive a confirmation email providing the shipping guidelines, a return label, and instructions for returning items.</li></ul> If you are not comfortable using the self-service returns portal, please send us an email at <a href="mailto:hello@linenlyhome.com">hello@linenlyhome.com</a> with some information and photos of the items you want to return and the reason for the return, if possible. This will help us to better handle your return request and make the entire process smoother.&#xA0; ***Please wait for your return request to be approved before shipping back the item, as we may not be able to process your return otherwise.***

How Do I return?

We understand that selecting the perfect bedding is important, and we encourage you to take the time you need to assess your purchase. If you need to remove the bedding from its packaging and lay it out before deciding, please do so. Please note that

We understand that selecting the perfect bedding is important, and we encourage you to take the time you need to assess your purchase. If you need to remove the bedding from its packaging and lay it out before deciding, please do so. Please note that returning the bedding in its original packaging is not mandatory, but we kindly request that you refrain from tearing the packaging. This will enable us to reuse it and help reduce waste for the benefit of the environment. Kindly note that we cannot accept any returns for used or washed products unless they are faulty.

Is it necessary to return the products in their original packaging?

Unfortunately, in accordance with our hygiene standards, we are unable to accept returns of bedding that has been washed or slept in due to change of mind.

Unfortunately, in accordance with our hygiene standards, we are unable to accept returns of bedding that has been washed or slept in due to change of mind.&#xA0; But we are always happy to arrange for returns and exchanges of any faulty sheets, regardless of whether they&apos;ve been used or not. Rest assured, our top priority is ensuring that you receive the quality products that you deserve.

Is it possible to return sheets that have been used or washed?

We offer free return postage for unused and unwashed items via our self-service portal - simply print the label and drop it off at your post office. If printing's a hassle, you can also show the label on your phone at the post office, and AusPost can

We offer free return postage for unused and unwashed items via our self-service portal - simply print the label and drop it off at your post office. If printing&apos;s a hassle, you can also show the label on your phone at the post office, and AusPost can print it for you.

Would the return postage be covered?

Absolutely, we are flexible in our options for returns. You have the choice of an exchange, credit, or refund processed through our self-service portal. If you need assistance in determining what route is best for you, our team is happy to help - sim

Absolutely, we are flexible in our options for returns. You have the choice of an exchange, credit, or refund processed through our self-service portal. If you need assistance in determining what route is best for you, our team is happy to help - simply reach out to us at <a href="mailto:hello@linenlyhome.com">hello@linenlyhome.com</a>.

Is it possible to choose between an exchange, store credit, or refund?

Simply shoot us an email to hello@linenlyhome.com detailing the issues you're having and, if necessary, include photos to help articulate your concerns. We're always here to help!

Simply shoot us an email to <a href="mailto:hello@linenlyhome.com">hello@linenlyhome.com</a> detailing the issues you&apos;re having and, if necessary, include photos to help articulate your concerns. We&apos;re always here to help!

How can I get assistance?

Our quality team thoroughly reviews returned bedding to ensure constant improvements. Any usable bedding is then donated to local charities that help those who are experiencing or at risk of experiencing homelessness.