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Returns & Exchanges

Linenly's return and exchanges policies.

What is your exchange and return policy?

At Linenly, we aim for your complete satisfaction. If you're not satisfied, we offer a full refund or exchange within 30 days of delivery for unwashed and unused items. Note that we can't accept returns for washed or used items due to hygiene reasons

What should I do if I received faulty or incorrect items?

At Linenly, we strive to provide only top-notch products. However, if by some off chance you receive an item that is faulty or not the right size/colour, please don't hesitate to reach out to us at [email protected].

How Do I return?

If you are not comfortable using the self-service returns portal, please send us an email at [email protected] with some information and photos of the items you want to return and the reason for the return, if possible. This will help us to bette

Is it necessary to return the products in their original packaging?

We understand that selecting the perfect bedding is important, and we encourage you to take the time you need to assess your purchase. If you need to remove the bedding from its packaging and lay it out before deciding, please do so. Please note that

Is it possible to return sheets that have been used or washed?

Unfortunately, in accordance with our hygiene standards, we are unable to accept returns of bedding that has been washed or slept in due to change of mind.

Would the return postage be covered?

We offer free return postage for unused and unwashed items via our self-service portal - simply print the label and drop it off at your post office. If printing's a hassle, you can also show the label on your phone at the post office, and AusPost can

Is it possible to choose between an exchange, store credit, or refund?

Absolutely, we are flexible in our options for returns. You have the choice of an exchange, credit, or refund processed through our self-service portal. If you need assistance in determining what route is best for you, our team is happy to help - sim

How can I get assistance?

Simply shoot us an email to [email protected] detailing the issues you're having and, if necessary, include photos to help articulate your concerns. We're always here to help!

What happens to bedding that is returned?

Our quality team thoroughly reviews returned bedding to ensure constant improvements. Any usable bedding is then donated to local charities that help those who are experiencing or at risk of experiencing homelessness.

Do I need to return the bedding?

If you receive a faulty item, there is no need to worry about returning it. However, sometimes our quality team may ask you to return it for review so that we can continue to improve our products and services.