What happens if I'm not home when my package is due to arrive?Updated 9 months ago
Our customers receive real-time email notifications throughout the delivery process, keeping them updated on the package's status: in transit, out for delivery, and delivered.
By default, all packages require a recipient's signature for successful delivery. However, you do have the option to grant permission via email for the postman to leave your parcel in a secure location prior to delivery. Nevertheless, this option is not recommended as it may elevate the risk of theft or loss.
If you're not home during delivery, the postman will leave a notification in your letterbox and bring your parcel to a nearby post office. Please grab a photo ID and collect your package ASAP, as commonly they only keep it for 3 days.
If the recipient does not pick up the package in a timely manner, it may get returned to us.
As a valued customer, you deserve a seamless delivery experience. However, certain delays could result in extended wait times and additional shipping fees. To avoid any inconvenience and ensure timely pickup of your luxurious linen, always keep a lookout for shipping notification emails.