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Linenly's Help Center page is dedicated to providing you with the best customer service experience. Here, you can find answers to your most frequently asked questions about our products, exchange and return policies, and more.

Linenly Help Center | Embrace Luxury & Eco-Comfort with Linenly's Premium Bedding

Linenly swiftly dispatches your order on the same day for free if it's over $100, with just $10 for express shipping across Australia!

Our team is readily available to assist you through email, as well as via our live chat support. You can rely on us to promptly respond to your queries and concerns, leaving you with the optimal experience.

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Discover the Linenly product range here! Our core collections cater to your needs with two premium lines: long-staple cotton and 100% organic bamboo. Experience the comfort, quality, and eco-friendliness of our products today.

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Guide to finding the perfect sheets that fit, and tips on how to make them look great. Before you get in bed with us, get to know us and our sizing better.

Linenly offers a hassle-free way to buy high quality organic linens online. All of our products come with a satisfaction guarantee, so you can be sure that you're getting the best bang for your buck.

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Linenly provides its customers with multiple options for billing and payment. We accept all major credit cards, as well as alternative payment methods such as paypal, Afterpay and Zip Payment.

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We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APP Standards) and any other applicable data protection and privacy legislation in force from tim

<ul id="isPasted" style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type: disc; font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 11pt;"><span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are committed to protecting your personal information in accordance with the&#xA0;<span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Privacy Act 1988 (Cth)&#xA0;<span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">(Privacy Act), the Australian Privacy Principles (APP Standards) and any other applicable data protection and privacy legislation in force from time to time in Australia, including (to the extent applicable), the General Data Protection Regulation (EU) 2016/679 (GDPR) (collectively referred to as Privacy Laws).Your privacy is really important to us and all of the information that we ask you to provide is necessary for us to be able to complete your order.</li><li dir="ltr" style="list-style-type: disc; font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 11pt;"><span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This Privacy Policy describes how we collect, use, and disclose your personal information in relation to the services we offer, including when you access our website (Site).</li><li dir="ltr" style="list-style-type: disc; font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 11pt;"><span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We reserve the right to review, amend, update, or change this Privacy Policy from time to time to reflect its practices and obligations under Privacy Laws. This Privacy Policy was last updated on October 28th , 2022.</li><li dir="ltr" style="list-style-type: disc; font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 11pt;"><span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When you place an order with us, you are agreeing for us to contact you in the future about any new products, sales &amp; offers. You can always choose to opt out of these at any time.</li><li dir="ltr" style="list-style-type: disc; font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 11pt;"><span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.linenly.com.au (the &#x201C;Site&#x201D;). Personal information we collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as &#x201C;Device Information&#x201D;. &#xA0;</li></ul><span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We collect Device Information using the following technologies:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type: disc; font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 18pt;"><span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#x201C;Cookies&#x201D; are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.</li><li dir="ltr" style="list-style-type: disc; font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 18pt;"><span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#x201C;Log files&#x201D; track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.</li></ul><span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#x201C;Web beacons&#x201D;, &#x201C;tags&#x201D;, and &#x201C;pixels&#x201D; are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, AfterPay, ZipPay or PayPal), email address, and phone number. We refer to this information as &#x201C;Order Information&#x201D;. When we talk about &#x201C;Personal Information&#x201D; in this Privacy Policy, we are talking both about Device Information and Order Information. How do we use your personal information? We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type: disc; font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 18pt;"><span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Communicate with you;</li><li dir="ltr" style="list-style-type: disc; font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 18pt;"><span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Screen our orders for potential risk or fraud; and</li><li dir="ltr" style="list-style-type: disc; font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 18pt;"><span style="font-size: 10.5pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use device information through our Digital Marketing channels such as Instagram, Facebook, and Google. We also use third parties such as Meta and Google for the provision of online services such as personalised advertising and website analytics, to collect anonymous internet usage data and for social media engagement. These third parties may use cookies and other tracking technologies, such as web beacons on our website in connection with the online services that they provide. For example, with personalised advertising, we can customise the delivery and content of our ads on third party websites and online services for people who have previously visited our websites (this is also known as remarketing) so that we can serve advertisements and content that we think may be of relevance to you. Advertisements or content may also be targeted to users based on location (identified via an IP address), gender, age and interests. No personal information will be collected on these occasions. These third parties may also transfer this information to other parties including where they are required to do so by law, or where such other parties process the information on their behalf. Linenly partners with Impact, who may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalisation of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection and use of your personal information and your rights, please visit: https://impact.com/privacy-policy/</li></ul><span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Storing personal information<span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We take all reasonable steps to ensure any Personal Information provided to us is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. &#xA0;<span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We will take reasonable steps to destroy or de-identify Personal Information if it is no longer needed for any purpose for which the information was collected. Sharing your personal information<span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We may share your Personal Information with our related bodies corporate, and with our service provides including providers of data storage, auditing, accounting, legal, business consulting, mail and delivery, marketing, data analysis, document management, insurance, website, and technology services. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations including the Privacy Laws. Third Party Sites The Site may contain links to other websites operated by third parties such as Shopify. This Privacy Policy only applies to the Personal Information we collect through the Site. We are not responsible for the collection, storage or use of Personal Information via any third-party websites. You should review the privacy policy of any third-party website you visit.<span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Accessing your personal information If at any time you would like to access, correct, or change any Personal Information provided to us by you, please contact us via email: &#xA0;hello@linenly.com.au. Contact us<span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail using the details provided below:<span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Land &amp; Ocean Pty Ltd T/A Linenly<span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Unit 10, 203 Rooks Road Vermont VIC 3133, Australia<span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">hello@linenly.com.au<span style="font-size: 10.5pt; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For further information regarding the Privacy Act, visit the Office of the Australian Information Commissioner&apos;s website at www.oaic.gov.au.

Privacy Policy

OVERVIEWThis website is operated by Linenly. Throughout the site, the terms “we”, “us” and “our” refer to Linenly. Linenly offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon